Refund Policy 

Last Updated: June 01, 2025 

At KeyGalaxy Digitals, we strive to ensure that our customers receive genuine, functional, and instantly deliverable digital license keys. However, if you experience any issues with your purchase, our Refund Policy outlines the process and conditions under which refunds or replacements may be granted. 

 

Eligibility for Refund or Replacement 

We do not offer refunds by default. Our process is designed to prioritize resolving the issue first through a replacement. Refunds are only considered under specific circumstances as described below: 

🔁 Replacement First Policy 

  • If a digital key is found to be non-functional or invalid, we will provide a replacement key along with a 50% refund of the purchase amount. 
  • If the replacement key also does not work, we will issue a 100% refund (including the previously refunded 50%) as a sign of goodwill and commitment to customer satisfaction. 

 

Conditions Where Refunds or Replacements Are Not Applicable 

We reserve the right to decline refund or replacement requests in the following cases: 

  • The customer purchased the wrong product or selected the wrong version by mistake. 
  • The product key is valid, but the customer did not follow the correct redemption or activation steps. 
  • The customer refuses or fails to provide required proof of issue, such as screenshots or screen recordings showing the error message during redemption. 

 

Verification Process 

To maintain fairness and protect against misuse, we verify every refund/replacement request thoroughly. Customers may be asked to: 

  • Submit clear screenshots or videos showing the issue encountered during product activation. 
  • Provide details such as error messages or the exact steps taken during redemption. 

Failure to provide the requested information may result in the decline of your refund or replacement request. 

 

Timeframe to Request Refund 

There is no time limit for submitting a refund or replacement request. You may raise a concern at any point after your purchase. However, we encourage customers to report issues as soon as possible for quicker resolution. 

 

How to Request a Refund or Replacement 

You can contact our support team through any of the following channels: 

  • Live Chat available on our website 
  • Help Link in your order confirmation email 

Our team is available 24/7 to assist you and will respond to your request as quickly as possible. 

 

Final Decision 

KeyGalaxy Digitals reserves the right to approve or deny any refund or replacement request based on the information provided and internal verification. Our goal is to resolve all issues fairly, respectfully, and promptly.